cancellation

<p>i have a contract with vodacom that was ending last month, i called around december to cancell it and turn the seem card to prepaid, contract never got cancelled and i had to call again and was promised it will be cancelled. this morning i check my statement and i still see a debit from vodacom which was not suppose to be there when i called to query i was told that its for air time because we get it in advance, no 1 explained anything about this charged when i cancelled,when i asked the consultant if this was the last charge from vodacom he said my contract is not cancelled, imagine my suprise, after cancelling it twice and still not cancelled, he put me through to cancellations and it was confirmed that my contract is not cancelled.i told the lady to cancell it, she confirmed it will be cancelled but gave me attitude when i asked questions.i will never ever in my life take a contract with vodacom even my family members will know not to do so.please train your consultant on customer care and cancellation, this will make you lose business big time, i am just happy i do not have to deal with vodacom ever in my life.</p>