Cancellation

<p>I am battling to cancel my contract and have shoved from pillar to post. Below is a sequence of events which</p> <p>will indicate how ineffecient Vodacom are. </p> <p> </p> <p>Vodacom ********** 132</p> <p>Cancel contract </p> <p>Called Thursday 17/11/2016 at 10h10 on ********** and spoke to Monty. Advised him I want to cancel my contract with Vodacom. Monty wanted to know if I want to keep this number and advised I do. Wanted to know why I am canceling and advised that I'm getting a better deal. Saving about R400 a month. Monty will comeback to me by Tuesday or Wednesday next to try give a counter offer, and if Vodacom can't match, he will sort out the cancellation. </p> <p> </p> <p><br />20/12/2016. 07:50</p> <p>Called Vodacom and spoke to Jennifer who advised that the contract was not cancelled. Put me through to cancellation department and spoke to Thembela who advised that their systems are down and that I should call later in the week to sort out the cancellation. </p> <p>21/12/2016 </p> <p>System for cancellation still down. </p> <p>22/12/2016 09:15 Lebo </p> <p>Contract will be cancelled on 30/12 and I will go to prepaid on 31/12/2016.</p> <p>30/12/2016 12h30</p> <p>Spoke to Vuvu about the fact that phone shows no service and if you dial it , it says numbers doesn't exist. She got the same when she dialed my number. Vuvu said that there will be no services until after 12h00 and then I will be on prepaid. </p> <p>01/01/2017 07h38</p> <p>Spoke to Thandaza and she advised that line is still contract. I must call the </p> <p>cancellation department after 09h00. </p> <p> </p> <p><br />01/01/2017 09h38…………</p> <p>Can’t get an answer at ********** or 082111. </p> <p> </p>