SB
Sakeyna B

1 reviews | Active since Nov 2016

08 Nov 2016, 11:55

Cancellation

<p>I have been struggling to cancel my vodacom contract since 26/8/2016 ref: 1-czjejdo @ 11h14 spoke to Neo Letlojale who advised me contract expire 22/10/2016 and to call back in September 2016 to give them 1 months notice. I then called 22/9/2016 ref: 1- ********** 4270 spoke to Justice Khoza @ 12h08 and confirmed it will be cancelled in October when it expires. Today i called cancellations department ********** @ 09h36am and was informed my account is with legal but was not sure why i must speak to them. They then transferred me to legal, while holding for legal it went over to a survey and then got cut off. I then called ********** again and was informed i must speak to legal and was provided the number of ********** / ********** . Then i called ********** , i was provided options then i came out to Notuli Mbuli at Customer Service who then said i must call a Vodacom mobile number to get through to legal. Then i called ********** from my landline and came out to Legal who then said my account is pre-legal and there was nothing in arrears the callcentre agent should have then assisted me. He then transferred me to cancellations as only they can cancell my contract, but i was cut off and this is why i am here at Hello Peter. I just want my contract ********** 232 cancelled and to be credited until the expiry date. I do not want another Debit Order to go off my account because it will be battle to get my money back. </p>

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Replies (1)
Vodacom
Vodacom's reply08 Nov 2016, 12:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team