1 reviews | Active since Nov 2016
Cancellation
<p>I have been struggling to cancel my vodacom contract since 26/8/2016 ref: 1-czjejdo @ 11h14 spoke to Neo Letlojale who advised me contract expire 22/10/2016 and to call back in September 2016 to give them 1 months notice. I then called 22/9/2016 ref: 1- ********** 4270 spoke to Justice Khoza @ 12h08 and confirmed it will be cancelled in October when it expires. Today i called cancellations department ********** @ 09h36am and was informed my account is with legal but was not sure why i must speak to them. They then transferred me to legal, while holding for legal it went over to a survey and then got cut off. I then called ********** again and was informed i must speak to legal and was provided the number of ********** / ********** . Then i called ********** , i was provided options then i came out to Notuli Mbuli at Customer Service who then said i must call a Vodacom mobile number to get through to legal. Then i called ********** from my landline and came out to Legal who then said my account is pre-legal and there was nothing in arrears the callcentre agent should have then assisted me. He then transferred me to cancellations as only they can cancell my contract, but i was cut off and this is why i am here at Hello Peter. I just want my contract ********** 232 cancelled and to be credited until the expiry date. I do not want another Debit Order to go off my account because it will be battle to get my money back. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
