Cancellation

<p>I am extremely upset and disappointed at the incompetence service that I have been receiving from Vodacom. I called vodacom in April to cancel my contract as I was relocating to the UK. I had called numerous times, just to be put on hold for hours and then they cut you off, and finally got through to a agent, i have asked for my contract to be cancelled and wanted a cancellation quote. Received a quote but it expired within 2 days, which I did not get to completeing the process, I therefore called again and after tremendrous effort, I was told it was their billing run and they would not be able to give me a quote and i should call after the 7th of May, which I did and received another cancellation quote which was valid for 14days (dont understand why the difference in the expiry durations). I was very clear that I will be relocating to the UK and need to cancel my contract, the agent assured me that once I had paid the amount on the cancellation quote and emailed this to them, my contract would be cancelled and I would only be debited for the monthly installment of May. Thereafter no monies will be debited from my account. The 2 quotes I received was almost the same with a few rands difference, I even asked if these quotes were correct and the agent told me it was.</p> <p>As being the loyal customer and with all that effort trying to do the right thing and cancel my contract before I relocated, was actually such a waste of my valuable time.</p> <p>My contact is still not cancelled, I have been debited for June and received a statement for July as well to be debited of my account. I sent through emails, and got the vodacom nofication that my emails was recieved and will be attended to but I did not receive any feedback, Finally I went onto the Vodcacom web and sent an online email, to which I finally got a very fustrating response, telling me that the amount on the cancellation quote I received is not correct and I need to be paying a whole lot more, and that is why my contract was not cancelled. I dont understand how I can receive 2 quote for almost the same amounts on 2 different dates from 2 different agents and both of them were wrong. This feels like vodacom is ****ing me into paying them more than I should. I did what was right, got the cancellation quote and paid it, Its seems like the staff at vodacom are extremely incompetant and cannot take responsibilty for their actions. </p> <p>I will never use Vodacom again and I will not recommend them to anyone. </p>