SG
Sharlene G
1 reviews | Active since Sept 2014
21 Jan 2019, 10:13
CANCELLATION
i truly wish i never took out contracts with Vodacom!!!! i called Vodacom (082135) on 27 December 2018, 28 December 2018 and 31st December 2018 to enquirer my account, i was debited in December way more that i was normally billed, then when i inquired about it i was told it will be credited!!!! you debited my money but you cant repay it. LOVELY when i inquired about cancellation on 31.12.2018 i was told i need to call after the 4th. again i called on 07, 09 , 11, and 15 January only to find WOW my account has been credited and not refunded as i initially requested. after calling again and getting tired of calling i emailed CUSTOMER CARE on 11.01.2019 and was requested on 15.01.2019 to send authentication information, and again i was requested to send authentication information on 18.01.2019. so its the 21st of January 2019 and my problem has not been resolved. Vodacom is making a simple request impossible, even though i have 3 contracts with you which is always paid update this is the pathetic service i pay for.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
21 Jan 2019, 11:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Jan 2019, 11:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Jan 2019, 09:29Good Day,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. The reference number is ***.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. The reference number is ***.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Jan 2019, 09:29
Official
Good Day,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. The reference number is ***.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. The reference number is ***.
Regards
Vodacom Consumer Website Team
Best regards,