KG
Kaelinn G
1 reviews | Active since Jul 2016
01 Dec 2018, 11:32
Cancellation!!
I called the call centre to cancel my Vodacom contract when it expires , they said they logged the cancellation request, i called again to confirm.. they said it will be cancelled end of the month..
Its end of the Month and they billed me for the next Month again.
Im extremely upset, i have to pay another month that i specifically did not want!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Dec 2018, 14:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Dec 2018, 14:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
12 Dec 2018, 12:14Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our attempts to contact you have been unsuccessful. Should you still require any additional assistance, please contact 082135 or ***.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our attempts to contact you have been unsuccessful. Should you still require any additional assistance, please contact 082135 or ***.
Regards
Vodacom Consumer Website Team
Vodacom's reply12 Dec 2018, 12:14
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our attempts to contact you have been unsuccessful. Should you still require any additional assistance, please contact 082135 or ***.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our attempts to contact you have been unsuccessful. Should you still require any additional assistance, please contact 082135 or ***.
Regards
Vodacom Consumer Website Team