MV
Martie V
1 reviews | Active since Oct 2017
31 Oct 2017, 22:10
Cancellation
I have been trying to cancel our Vodacom contracts since 1 October 2017 and no reply so far. I phoned the cancellation department and no one can help me, because I have to send an email and wait for a reply. I sent 15 emails already and still nothing. I’m considering to stop my debit orders at the bank, because this is pathetic !!!! We are moving overseas, so I need to stop it, can anyone help me?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Nov 2017, 06:35Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Nov 2017, 06:35
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Nov 2017, 14:18Dear Martie
As discussed, feedback has been provided.
Regards,
RJ
Best regards,
Vodacom's reply03 Nov 2017, 14:18
Official
Dear Martie
As discussed, feedback has been provided.
Regards,
RJ
Best regards,