Cancellation

I am really disappointed with services i have been receiving from Vodacom since the 1st January 2021. I had a Phone contract existing of two numbers. on the 10 November 2020 i called in to cancel my phone contract as the account holder for both numbers however to my surprise only my number was cancelled. since the 1st January been phoning and still this second number is no cancelled. I called and have been put from Pillar to post I spoke to Esther 05/01/2020 who promised to call me back the next day to date still no call. on the 20/01/2020 i spoke to Pauline who said she could not help and put me through to cancellation, Cancellation i spoke Nonkululeko who could also not help and put me through to the back office and there was not answer. Called again spoke to Buhle who said my matter is escalated to the cancellation team. i just want a recording on the 10 Nov to be retrieve in order to fix this whole mess. all the consultant did that day was to convince me not to cancel hence he did not cancel the account correctly.

If there was an option to rate u a zero i would have done it