Cancellation

Good day, I app**** for a Black Friday Special on the iPhone 12, with a total of R399.00*36, and added insurance for R599.00. The device was delivered on November 14th. Unfortunately, I noticed a debit of R288.00 on November 19th from Vodacom, which caused my bank to charge me R25.00 for a bounced debit order due to insufficient funds. On November 20th, I contacted the call center and spoke to a consultant who informed me that the fee was a pro-rata charge that Vodacom debits 28 to 72 hours after delivery. I was unaware of this policy. The agent assured me that she would escalate the issue to the Billing Department to dispute the payment and prevent any additional penalties since I was not informed about the debit. She scheduled a callback for Saturday, November 23rd, at 10 am, but I did not receive a call. Frustrated with Vodacom, I decided to cancel the contract. The agent I spoke to confirmed that she had escalated the cancellation and that I would receive an SMS and email with my reference number. However, I did not receive any communication. I waited several days for the device to be collected, but when nothing happened, I called again on November 21st. Another agent assured me that collection was logged and that I should wait, but despite requesting confirmation via email, I received nothing. Finally, I spoke to a very helpful agent who honestly told me that the collection had never been logged. She took the initiative to log it, and the device was collected on Monday, November 25th. I was also debited an amount of R389.00 on November 29th which I know nothing about. I assumed everything was resolved and planned to confirm the cancellation shortly after. However, this morning I received invoices from Vodacom for a device that has already been collected. I do not have R600.00 available. Please ensure that this contract is fully cancelled, including the device and insurance, and that no further debits are made from my account. Warm regards,