RK
Remember K
1 reviews | Active since Sept 2021
22 Dec 2021, 09:07
Cancellation
Good day,
My contract expired with vodacom and I’ve been trying to cancel the contract for the past 3 months but vodacom keeps debiting my account. I’m very frustrated with the cancellation process please assist. I’ve been treated unfairly as a customer.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
22 Dec 2021, 10:53Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Dec 2021, 10:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RK
Remember K's updateReviewer Update
11 May 2022, 08:11It’s been 6 months since I cancelled my contact with vodacom after several attempts to try and cancel my contract. They took me to pillar to post, and with the help of hello Peter the matter was resolved and they said they will cancel the contract with immediate effect and they will not debit my account. Up to my surprise my account was debited and I revere the payment. Now they have handed my name to their attorneys and I’ve been trying to get hold of their complaints department with no success. Ive also sent emails but no reply. The service I received has been pathetic!
RK
Remember K's update11 May 2022, 08:11
Reviewer Update
It’s been 6 months since I cancelled my contact with vodacom after several attempts to try and cancel my contract. They took me to pillar to post, and with the help of hello Peter the matter was resolved and they said they will cancel the contract with immediate effect and they will not debit my account. Up to my surprise my account was debited and I revere the payment. Now they have handed my name to their attorneys and I’ve been trying to get hold of their complaints department with no success. Ive also sent emails but no reply. The service I received has been pathetic!
RK
Remember K's updateReviewer Update
30 May 2022, 13:25Vodacom still continues with bad service as expected. No once has bothered to give me a call to try and resolve this. Do we still have vodacom in SA?
RK
Remember K's update30 May 2022, 13:25
Reviewer Update
Vodacom still continues with bad service as expected. No once has bothered to give me a call to try and resolve this. Do we still have vodacom in SA?