MH
Monique H
1 reviews | Active since Oct 2018
05 Dec 2020, 11:35
Cancellastions and bad customer service
Hallp I have paid up my laptop contract last year Nov 2019. I got an sms this morning stating Im in arears with R1723.98. I have asked my contract to be cancelled when I have paid it up with pre cancelations Nov 2019 and they never cancelled it. One lady said it is top up and top up they still dont need to bill me. I have been on the phone the whole morning being placed through to billings accounts and cancellations and nom of them can help. Monique
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Vodacom's replyOfficial
05 Dec 2020, 14:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Dec 2020, 14:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MH
Monique H's updateReviewer Update
07 Dec 2020, 14:47I have phoned vodacom again today to find out my request to go back to my Nov 2019 recordings was not logged. Pathetic service. Now im handed over to legal department because vodacom staff is too lazy to do their work. I HAVE CANCELLED MY CONTRACT IN NOVEMBER 2019 AND IT WAS NEVER CANCELLED. DONT EVEN GET PROPER HELP IN SOLVING THIS ISSUE JUST WANT ME TO PAY THE ARREARS AMOUNT. THAT IS THEIR FAULT. I WILL NOT RECOMMEND VODACOM TO ANYONE. BUNCH OF MONEY EATING LAZY PEOPLE.
MH
Monique H's update07 Dec 2020, 14:47
Reviewer Update
I have phoned vodacom again today to find out my request to go back to my Nov 2019 recordings was not logged. Pathetic service. Now im handed over to legal department because vodacom staff is too lazy to do their work. I HAVE CANCELLED MY CONTRACT IN NOVEMBER 2019 AND IT WAS NEVER CANCELLED. DONT EVEN GET PROPER HELP IN SOLVING THIS ISSUE JUST WANT ME TO PAY THE ARREARS AMOUNT. THAT IS THEIR FAULT. I WILL NOT RECOMMEND VODACOM TO ANYONE. BUNCH OF MONEY EATING LAZY PEOPLE.