JS
Johannes S
1 reviews | Active since Dec 2016
08 Aug 2023, 11:38
Cancell Upgrade
I upgraded to a new package online Then Ram delivered my Package on Monday.i got a quote from Vodacom to state that I have to pay 5 months on my old contract for the phone because my contract expires in Jan 2024.With this money added it is to high.Would like to cancell the upgrade and ask Vodacom to arrange pickup of parcel both the watch and phone has not been opened .
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
08 Aug 2023, 12:41Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Aug 2023, 12:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Aug 2023, 11:04Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2023/08/09 at 10:57:31, you've advised the collection has been arranged.
The collection reference provided by you is V2P***.
Regards Consumer Website Team
The collection reference provided by you is V2P***.
Regards Consumer Website Team
Best regards,
Vodacom's reply09 Aug 2023, 11:04
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2023/08/09 at 10:57:31, you've advised the collection has been arranged.
The collection reference provided by you is V2P***.
Regards Consumer Website Team
The collection reference provided by you is V2P***.
Regards Consumer Website Team
Best regards,
JS
Johannes S's updateReviewer Update
10 Aug 2023, 06:47Today I got a sms from Vodacom stating that the upgrade
*** is complete
Thy also billed me for the new contract knowing that the contract will be cancelled.thy also cancelled my contract cover plus why ???
*** is complete
Thy also billed me for the new contract knowing that the contract will be cancelled.thy also cancelled my contract cover plus why ???
JS
Johannes S's update10 Aug 2023, 06:47
Reviewer Update
Today I got a sms from Vodacom stating that the upgrade
*** is complete
Thy also billed me for the new contract knowing that the contract will be cancelled.thy also cancelled my contract cover plus why ???
*** is complete
Thy also billed me for the new contract knowing that the contract will be cancelled.thy also cancelled my contract cover plus why ???
JS
Johannes S's updateReviewer Update
11 Aug 2023, 09:26Thy added my contract cover
And the parcel was delivered at 9 o click signed for by Suveer Mahesh can thy please cancel the upgrade and change my upgrade date to 28 Aug 2023 Contract end date 28 Jan 2024
And the parcel was delivered at 9 o click signed for by Suveer Mahesh can thy please cancel the upgrade and change my upgrade date to 28 Aug 2023 Contract end date 28 Jan 2024
JS
Johannes S's update11 Aug 2023, 09:26
Reviewer Update
Thy added my contract cover
And the parcel was delivered at 9 o click signed for by Suveer Mahesh can thy please cancel the upgrade and change my upgrade date to 28 Aug 2023 Contract end date 28 Jan 2024
And the parcel was delivered at 9 o click signed for by Suveer Mahesh can thy please cancel the upgrade and change my upgrade date to 28 Aug 2023 Contract end date 28 Jan 2024