cancell service

I dont think vodacom deserve even one star. I have some numbers on my vodacom account that is due for upgrade although i have chosen to close then on 14/07/2023 already and still not cancelled. The sales person in vanderbijlpark said i need to call in to cancell WHAT THE!!!? why cant the branch cancell my services as i got the contract by them. So i called vodacom and the person on the line said they will cancell the requested numbers services but no reference number will be given. she adviced a mail will be sent that its been cancelled. guess what... no mail and service still active. VODACOM you need to cancell my service as i will refuse to pay as ive Telefon conversation proof of the date ive cancelled. Im eagerly waiting on a reply from you. pathetic service and ive been almost 20years with your service......