nN
nosiphonjomi N

1 reviews | Active since Jul 2011

29 May 2023, 10:37

Canceling your contract puts you in a life or death situation

I canceled my contract with Vodacom after settling the outstanding amount. I then got an SMS that the cancellation will be processed and ever since I haven't had access to making phone calls. I can't even call the Vodacom customer care number. I can't place any emergency calls. How the hell am I supposed to get this resolved if I can't even contact customer care? What if I am involved in an emergency situation - will my options be to find someone around me or death? How does this even happen? I need you to unlock my phone - I cancelled my contract and paid everything that was required as per the invoice you had sent me!

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Replies (1)
Vodacom
Vodacom's reply29 May 2023, 12:16
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team