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nosiphonjomi N
1 reviews | Active since Jul 2011
29 May 2023, 10:37
Canceling your contract puts you in a life or death situation
I canceled my contract with Vodacom after settling the outstanding amount. I then got an SMS that the cancellation will be processed and ever since I haven't had access to making phone calls. I can't even call the Vodacom customer care number. I can't place any emergency calls. How the hell am I supposed to get this resolved if I can't even contact customer care? What if I am involved in an emergency situation - will my options be to find someone around me or death? How does this even happen? I need you to unlock my phone - I cancelled my contract and paid everything that was required as per the invoice you had sent me!
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Replies (1)Vodacom's replyOfficial
29 May 2023, 12:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 May 2023, 12:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
