Canceling process is a nightmare.

Been trying to cancel and pay the remaining amounts owed on my Vodacom account for the last 2 weeks. At this point, it's probably easier to get pregnant as a man than to cancel this account.

I don't understand why South African businesses don't use email anymore and rely purely on call centres and bots that don't work at all.

Please advise how to complete this simple task without all the headaches and pains. Thank you.