MB
Megan B

1 reviews | Active since Sept 2022

01 Oct 2024, 07:24

Canceling of Fibre with Vodacom and Vumatel

I have called Vodacom middle of August to cancel my fibre I have with vumatel as they are my ISP. The debit order went off on 1 September and I gave vodacom a call and they told me it would be the last debit as I was supposed to give a month notice which is fair enough. I leave it and then this morning I see vumatel debited my account again. What must I do to get this fibre cancelled and for them to stop deducting from my account as this is not the first time I am having these issues.

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Replies (1)
Vodacom
Vodacom's reply01 Oct 2024, 08:19
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team