AM
Annah M
1 reviews | Active since Aug 2020
22 Aug 2020, 11:29
Canceling of contracts
Hi I have reviewed Vodacom 18/08 until they responded on the 29/08 for consultant to call me until this day I haven't received any correspondence from them. And I call Vodacom my number is only transfered to an answering machine is this how business right now I don't know anything about what's happening with my contract what must I do at this moment I will be owing money that I don't know. Iam very disappointed in how my queries were handled and I am just in a loop I don't know what to do it's been weeks trying to know if my contracts are been cancelled or not.
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Replies (3)
Vodacom's replyOfficial
22 Aug 2020, 11:30Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Aug 2020, 11:30
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
22 Aug 2020, 11:36Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Aug 2020, 11:36
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AM
Annah M's updateReviewer Update
22 Aug 2020, 12:03When you will the consultant call causes your responses are computerized same response like last time no time duration if when the consultant will call me this matter is dragging and at the end of the day I will be paying money I don't owe month end is here. Can it really take two weeks to deal with my queries I don't understand. In over 10 years having contracts with Vodacom I never felt so betrayed
AM
Annah M's update22 Aug 2020, 12:03
Reviewer Update
When you will the consultant call causes your responses are computerized same response like last time no time duration if when the consultant will call me this matter is dragging and at the end of the day I will be paying money I don't owe month end is here. Can it really take two weeks to deal with my queries I don't understand. In over 10 years having contracts with Vodacom I never felt so betrayed