MK
Mariette K
1 reviews | Active since May 2018
30 Jan 2020, 18:52
Canceling of contracts
In Dec 2017 my husband upgraded his contract to a J7 Samsung, now usually a contract is 2 years right? So why can he only upgrade in 2021 already going for 3 years now and the phone is giving him trouble. He changed his package to his old package after realizing he was on a package that didn't sooted him. NOW THE SAY THAT THE CONTRACT STARTED OVER WITH CHANGING OF PACKAGES. THAT WAS NOT MENTIONED ON THE DAY HE CHANGED HIS PACKAGE. RIDICULOUS,!!! We have 4 Contracts with them and looking to cancel all as they fail to inform you properly!. THIS MEANS HE IS USING A PHONE NOW OLDER THAN 2 YEARS AND ITS GIVING TROUBLE. PATHETIC
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Replies (3)
Vodacom's replyOfficial
31 Jan 2020, 07:18Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Jan 2020, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MK
Mariette K's updateReviewer Update
31 Jan 2020, 12:22So still awaiting a phone call, NOTHING, BUT THEY SEND US MESSAGES ABOUT FUSSION CANCELATIONS AND THEN THEY TEL ME ITS A SYSTEM ERROR. REALLY WHO THE HELL WORKS WITH THE SYSTEM IN THE FIRST PLACE
MK
Mariette K's update31 Jan 2020, 12:22
Reviewer Update
So still awaiting a phone call, NOTHING, BUT THEY SEND US MESSAGES ABOUT FUSSION CANCELATIONS AND THEN THEY TEL ME ITS A SYSTEM ERROR. REALLY WHO THE HELL WORKS WITH THE SYSTEM IN THE FIRST PLACE
MK
Mariette K's updateReviewer Update
31 Jan 2020, 12:22We are FED UP
MK
Mariette K's update31 Jan 2020, 12:22
Reviewer Update
We are FED UP