Canceling contracts.

I have been a loyal customer of Vodacom for many years. I called in December 2025 to cancel my contracts that are not in use and are due for upgrades. I was told to call in the beginning of January. I then called in January and was told that I need to phone in at the end of the month. I call in today spending more than 30mins on the line. Got through to a consultant who asked me to confirm my number 3 times. When asked what numbers I want to cancel they put me on hold and cut the call. Then I called in again and spoke to a male consultant who did the same thing and cut the call. Its so easy to take a contract with Vodacom but to cancel is such a painful experience. If there was an option to rate zero I would. How can your consultants cut calls on clients?? What customer service is this??