MM
Meshack M
1 reviews | Active since Nov 2021
22 Apr 2026, 21:09
Canceling cell phone contract after it has ended
My cell phone contract has come to an end in March 2026, and they don't want to cancel the contract and they keep on deducting, I have called *** several times and sent email to their customer care without response, vodacom employees working on canceling and retention department they have unfairly treated me, they don't action their clients request, an knowing very well if they don't cancel the contract, they will keep on deducting without rendering any service that's how they trap their customers to be forced to upgrade contract under duress.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
23 Apr 2026, 07:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Vodacom's reply23 Apr 2026, 07:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Vodacom's replyOfficial
23 Apr 2026, 19:26Dear Meshack, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that contact was made with you and the feedback was provided. Regards, Consumer Website Team
Vodacom's reply23 Apr 2026, 19:26
Official
Dear Meshack, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that contact was made with you and the feedback was provided. Regards, Consumer Website Team
