Canceled without communication but charged. How ridiculous!!

Vodacom decided to cancel my Fibre on April 22 2024 without informing me. But proceeded to charge me on April 30th. May 2nd I called in because the internet suddenly stopped working around 11:50am. I called in, got sent from pillar to post and still no answers.

On Monday 29th I called in to enquire about the price increase I received by invoice. I was told that I'm being charged for back up data which I've NEVER used in the last year of having the contract. I requested for this additional charge to be canceled before the next debit would go off. Of course the agent didn't take not of my request and I was charged for the back up data anyway.

Back to the 2nd when I was suddenly disconnected, I then learnt that the back up data was never registered properly so technically I've been paying for something for a year that I could not use because their incompetence to connect it.

I've been battling with the poor connectivity of their service only servicing a section of our home which means that smart devices on the other end of the house are not connected. Mind you this isn't a very big house. An average 4 bedroom house. So from one side to the other is not that far.

I haven't heard anything back from the team leaders or agents concerning my Fibre that's off but paid for. I want a refund for the days this thing has been off!!!!!

How do you make a decision to suddenly cancel my contract but then still charge me!!!! You might as well just cancel it and refund me and I'll go to Telkom for assistance. Much cheaper and efficient.