SB
Savana B
1 reviews | Active since Feb 2024
23 Feb 2024, 10:31
Canceled my services
My contract was more than fully paid up and I just wanted to change over to a Top Up. I called the cancelation number and I thought I had successfully switched over but instead they just canceled my debit order. Kept charging me and put my account in arrears then they went and canceled the services due to the account being in arrears. I can't get anyone to help me in store. They keep giving me numbers to call but none of those go anywhere either.
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
23 Feb 2024, 12:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Feb 2024, 12:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Feb 2024, 13:35Dear Savana.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and the contract has been cancelled. On 1 March 2024, simply recharge to retain the number on Prepaid. Thereafter, ensure to keep the number active by calling or texting [not WhatsApp]. Failure to keep the number active will result in it being deleted after 120 consecutive [inactive] days.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and the contract has been cancelled. On 1 March 2024, simply recharge to retain the number on Prepaid. Thereafter, ensure to keep the number active by calling or texting [not WhatsApp]. Failure to keep the number active will result in it being deleted after 120 consecutive [inactive] days.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Feb 2024, 13:35
Official
Dear Savana.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and the contract has been cancelled. On 1 March 2024, simply recharge to retain the number on Prepaid. Thereafter, ensure to keep the number active by calling or texting [not WhatsApp]. Failure to keep the number active will result in it being deleted after 120 consecutive [inactive] days.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and the contract has been cancelled. On 1 March 2024, simply recharge to retain the number on Prepaid. Thereafter, ensure to keep the number active by calling or texting [not WhatsApp]. Failure to keep the number active will result in it being deleted after 120 consecutive [inactive] days.
Regards
Vodacom Consumer Website Team
Best regards,