hH
hello H
1 reviews | Active since Oct 2016
11 Aug 2021, 15:28
Canceled contract in Jan 2018, still billed in 2021.
I terminated my contract to pay with a formal business letter dated 11 Jan 2018. I received confirmation of termination.
I have continued to be billed, I have sent multiple formal termination requested.
I have sent multiple requests with proof of debit for a refund for the amount now totalling R12 486,51
I have contacted all telephone call centres and emailed these departments:
*** *** *** *** *** VCSBSRet&***
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
12 Aug 2021, 07:37Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Aug 2021, 07:37
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
hH
hello H's updateReviewer Update
16 Aug 2021, 13:51Let the record reflect I have not been contacted yet as a result of this post, I have not had a response to my emails which were sent to the six contact addresses received dealing with this case.
I leave the country on the 18th august, two days.
I leave the country on the 18th august, two days.
hH
hello H's update16 Aug 2021, 13:51
Reviewer Update
Let the record reflect I have not been contacted yet as a result of this post, I have not had a response to my emails which were sent to the six contact addresses received dealing with this case.
I leave the country on the 18th august, two days.
I leave the country on the 18th august, two days.
hH
hello H's updateReviewer Update
22 Aug 2021, 11:51Dear Vodacom,
I have still not had a response to my email and follow up emails sent to five Vodacom departments. I have not heard from you as per your response here on helloPeter.
NB: I have left the country again and am only contactable via email now.
***
I have still not had a response to my email and follow up emails sent to five Vodacom departments. I have not heard from you as per your response here on helloPeter.
NB: I have left the country again and am only contactable via email now.
***
hH
hello H's update22 Aug 2021, 11:51
Reviewer Update
Dear Vodacom,
I have still not had a response to my email and follow up emails sent to five Vodacom departments. I have not heard from you as per your response here on helloPeter.
NB: I have left the country again and am only contactable via email now.
***
I have still not had a response to my email and follow up emails sent to five Vodacom departments. I have not heard from you as per your response here on helloPeter.
NB: I have left the country again and am only contactable via email now.
***
hH
hello H's updateReviewer Update
22 Sept 2021, 09:40This still has not been resolved , is the next step small claims court ?
hH
hello H's update22 Sept 2021, 09:40
Reviewer Update
This still has not been resolved , is the next step small claims court ?