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Mpilontle M

1 reviews | Active since Jul 2023

09 Sept 2024, 16:34

Canceled contract, but Vodacom still say that I am owing them

I had a contract with Vodacom for my daughter on cell number ***, the contract expired early last year. They said I was owing them R32 before they canceled the contract - which I paid. Early this year, they said I was still incurring monthly deductions. I asked them what they were for? They promised to reverse them. Now I want to get another phone contract, I'm told that I am owing Vodacom. I'm really sick & tired of Vodacoms ineffeciencies. They must clear my name and email me a letter that I am not owing them a cent asap

0
Replies (2)
Vodacom
Vodacom's reply10 Sept 2024, 08:11
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
 
MM
Mpilontle M's update16 Sept 2024, 14:30
Reviewer Update
A Vodacom Hello Peter Consultant called last week, after my complaint here on Hello Peter about arrears on my account after the contract was canceled on cell number - ***. I am just requesting written confirmation that those incorrect arrears were wiped off the Credit Beareau. Please email confirmation to ***.

Thank you very much

Mpilontle Mabengwana