SC
Shannon C

1 reviews | Active since Nov 2013

20 Aug 2018, 21:53

Canceled contract and left the country but still being billed.

I moved to London from South Africa 2 months ago and despite paying a cancellation fee and following the procedures required, Vodacom is still invoicing me. I have sent multiple emails to customer service and the cancellation email but keep getting mails saying my query is closed. I can’t call the cancellation number as I am no longer in SA. Is there no one who can help?

0
Replies (1)
Vodacom
Vodacom's reply21 Aug 2018, 06:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team