Canceled contract

Item: Vodacom
Rating: 1
Author: Tshepano M

Good day, I'm so frustrated by vodacom. I had canceled my contract in 1 April 2025, I'm contacted by Lawyers now. Vodacom department has no synergy to deal with this matter. Two hours of calling... I called *** can't help, called *** still no help, called 082135 still no help even called Legal on ***0 no answer. Call legal send you back to customer care. I'm really out of words

I have been a customer of vodacom for years, then one has to get frustrated like this. What a shame.

Regards

Helpful (0)

Replies (2)

Vodacom's replyOfficial

26 Aug 2025, 13:10

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply26 Aug 2025, 13:10

Official

Tshepano M's updateReviewer Update

01 Sept 2025, 10:44

Good day Vodacom

Thank you so much for the professionalism and sense of comfort I received on this matter. The customer's care ability to dig deeper in my query left a good impression to salute Vodacom. I’m happy this issue is resolved

Regards

Tshepano Maloka

Tshepano M's update01 Sept 2025, 10:44

Reviewer Update