JP
Jacques P
1 reviews | Active since Feb 2013
30 Nov 2019, 12:34
Canceled Contract
I've requested cancellation of contract, received the confirmation email saying that the contract will be cancelled. The last month payment was for November, paid that, then guess what all of a sudden got charge for contract again this month for another month which is December.
Get your stuff in order! Stop being ******* and robbing people very horrible company, will never ever have anything to do with Vodacom again just horrible.
Please do not contact me just sort your stuff out and stop causing unnecessary pain and issues for your customers. We've already complain so many times about the bad service but this is just going beyond horrible now.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
30 Nov 2019, 16:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Nov 2019, 16:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
03 Dec 2019, 15:40 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply03 Dec 2019, 15:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
