NP
Neelan P
1 reviews | Active since Oct 2020
10 Mar 2022, 07:34
Canceled Contact
Have i been trying to cancel my contracts with Vodacom since Jan 2022, every month since i still receive invoice for my account even after confirming cancelation via phone anfd email on numerous occations. The service received is unacceptable.
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Replies (2)
Vodacom's replyOfficial
10 Mar 2022, 07:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Mar 2022, 07:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Mar 2022, 13:14Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the contracts were cancelled and necessary credits requested. Regards Consumer Website Team
Best regards,
Vodacom's reply15 Mar 2022, 13:14
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the contracts were cancelled and necessary credits requested. Regards Consumer Website Team
Best regards,