Cancelations was not processed

<p>I requested a premature cancelation quote on 19 April 2016 and paid it in full on 21 April 2016. I have phone numerus time and I was assured the contact was cancelled. I have also mailed numerus time but did not receive any response. On 1 November 2016 a debit order went of my account for Vodacom. I phoned today and they could not confirm the cancelation or payment received (which actually shows on my account statements the total amount I paid as stated on the premature cancelation quotation) that was supposed to be processed end of April 2016. I have the premature cancelation quotation, proof of payment and email correspondence with me as proof. I want the debit order refunded and the contract cancelled immediately as it was supposed have been done six months ago.</p>