Cancelations

I phoned ********** to cancel 2 phones on my contract. I phoned 10 min. to 6 and voice mail just say stay on the line and afterwards rate your service .I do not want to stay on the line undefined. Poor service that is why I am canceling my phone contract. The first phone is ********** 811 and the second one is ********** 228. I will be clad if you make these 2 phones prepaid. Phone ********** 228 end contract is the end of December but ********** 811 already ended the end of October 2017