cancelations

<p>Good day</p> <p> </p> <p>I am very unhappy with the service i got from Vodacom. I did an upgrade on the 17/06/2017 for a router. when i received the router the router was faulty. It was connecting and immediately disconnectly. on numerous attempts to contact vodacom finally they said they going to collect the router and ask me if i want to replace it with a new one so they did not delivery with in 3 working days and i phone again to ask when are they going to send it so they say the courier people did not captured to say if it was collected. so i told vodacom to cancelled the whole upgrade and again i phone and no one can cancel the cause they say they must first close the new router and i must phone back in 48 hours time. i phone again and they say blocked my number for customer services cause i phoned to much already and can only phone again back on the 2 August. i just called from different vodacom number i spoke to phumzile saying that she logged a reqeust with the reference 1- ********** ********** for logging a cancelation request when i asked for reference number for a call they telling me that they don;t have reference number for calls. i'm not happy with the service because you guys deducted the money for the router already which i waited almost a month to get it. please assist on this</p>