Cancelation without notifying me

I upgraded to a new phone on the 04-12-2014 , my phone was ****** on sunday 03-05-2015 and went in the same day to get the ITC number and only got it today 08-05-2015, on asking to get a new phone today they said that my insurance was cancelled by VODACOM and not by me, i did not agree to this or even notified about it. they want me to pay the access amount to activate, why must i do it after they cancelled it.<br> I work for a world known companny and if we slip up with something like this we are liable to pay all the cost and even to replace it without the customer paying in.<br> Vodacom, we are one, more like we srew you to get rich.