Cancelation to prepaid

Im back with no joy, vodacom is giving me the run around, I have spoken to 10 consultants in regards to canceling my number to be on prepaid, Empty promises with no feedback from any consultant from vodacom, im highly irritated and frustrated and im at my wits end with the level of service, Highly *********** staff, I don't see how positive client retention is maintained. I've spoken to Mr. Govender, rude and uncouth, I have spoken to Ramishkah, she needs a good left klap to come right, she deserves an award I waited patiently for her her feedback as she promised what an actress that belongs in a zoo, Spoken to Sizwe, lol another empty bag of no action, insisted in 24 hours the contract will be canceled, went to a vodacom store phoned cancelation spoke to Boniswa, attitude from a circus, Hope it pays her bills, the level of rude cannot be explained, it's a joke, Spoke to Tsako from afters sales he preached about poppi act, whoowooo, He confirmed that yes I am able to do the cancelation and transfered me to Jeremy, Im boiling with anger because Jeremy needs to put me on hold while he works behind the scenes. Jeremy tells me about he needs to escalate and he will call back in 5 days, im sick n tired of vodacom. I don't want any contract with them. Should I make a sacrifice to get my request granted because clearly they are running a circus that's fool of clowns and I don't want know part of it. I want prepared for heavens sake.