YG
Yolanda G

1 reviews | Active since Jun 2018

23 Aug 2022, 22:48

Cancelation since 9 Apr 2021 not done yet...

I have been trying to cancel three items on my account since Apr 2021 with no luck. I called the cancellation department multiple times and went in to Vodacom multiple times. I even had a call from Vodacom that said the three items are flagged and wanted to know if I still want to keep it. I explained that I am struggling to get those numbers cancelled and I was promised that it would be cancelled end Apr 2022 and no debit order would go off. End Apr it still went of and once again I called. This time they said that end Apr was last debit order and will then be cancelled. It is already nearing end Aug and still the 3 numbers shows om my statement due at end Aug. I am unemployed since Febr 2021 due to Long covid and nerve damage, and cannot afford it anymore. The Tablet was sold and the ****le is lost / ******. The third nr I am not even sure what it is.

Had a previous encounter with Vodacom my debit orders were up to double what it should be. After reporting it on Hellopeter I was given a credit for the over charge, but I never had any benefit from the credit. Debit orders went of as normal without using the credit. I am very unhappy, as I struggle financially currently and then still have to pay for numbers not in use and already cancelled 9 April 2021. Please can somebody get back to be as I am totally fedup with struggling with Vodacom.

0
Replies (2)
Vodacom
Vodacom's reply24 Aug 2022, 07:28
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
YG
Yolanda G's update29 Sept 2022, 17:12
Reviewer Update
Vodacom cancelled said contracts and gave credit. Thank you Vodacom