Cancelation Service

Since December 2020 I have been trying to cancel my data contract which has been expired since end of 2019, the first lady apperently couldn't log into the system to cancel my contract, in January 2020 a guy at the Vodacom cancellations department told me the cancellation was processed and I would pay my last Debit at the end of February 2020. Each month Vodacom continues to deduct money from my account, this is really poor service. They also increased the price of that 10gig to R503.38 which is a joke! It has been 4months struggling now and each time I phone they say the contract has been canceled.