CANCELATION request ignored - still being billing

Item: Vodacom
Rating: 1
Author: Rehana A

I've called vodacom to cancel my month to month contract. I paid the balance and was advised from the following month it will be cancelled.. I'm now in arrears of R1500. Cannot cancel until I pay.

I am now bared from making calls.

Any tips?

Helpful (0)

Replies (1)

Vodacom's replyOfficial

04 Sept 2020, 07:30

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply04 Sept 2020, 07:30

Official