Hellopeter
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1 reviews | Active since Jul 2017

29 Jul 2017, 15:07

Cancelation problem with Vodacom

<p>A guy from Vodacom call me about there special/promotion... 5G for R199pm... i accept week later on 30/6/17 i receive the package, i canxelled it the next day 1/7/17 for it says 3G! And besides that i couldnt set it up and no one could assist me. On 15/7/17 i phone for they did receice it back but never cancelled. The lady says it will now be cancelled within 7days. On 27/717 i phone again for its still not cancelled! She says on the 15th they've send it to the "wrong dept." i will now receice a sms within 8hours that its cancelled. Its now 28/7/17 14 hours later and did not yet receive the sms! Phone Vodacom again... its still NOT cancelled! I'm really fed up now with Vodacom! Please help

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Replies (7)
Vodacom
Vodacom's reply30 Jul 2017, 07:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

's update30 Jul 2017, 10:22
Reviewer Update

Good day

Thank you very much and quick response, really appreciate.

Mrs Lu****

Vodacom
Vodacom's reply31 Jul 2017, 13:31
Official

Dear Hannetjie

We have been unable to reach you telephonically.

Kindly be advised that we have cancelled the contract and the number is converted to prepaid.

Regards,

RJ

Best regards,

's update01 Aug 2017, 14:05
Reviewer Update

Good day RJ

Thank you very much for the cancellation and your response. Cant see any miss call from Vodacom on my phone, but i really appreciate its been done, just sad that a person have to go this far to get it done. A big thank you to hellopeter as well.

's update01 Aug 2017, 14:10
Reviewer Update

Good day RJ

Thank you very much for the cancellation and your response. Cant see any miss call from Vodacom on my phone, but i really appreciate its been done, just sad that a person have to go this far to get it done. A big thank you to hellopeter as well.

's update01 Aug 2017, 14:27
Reviewer Update

Me again! I wanted to exchange my points now for sms's... and my 1000 points are gone! Why did you take my points away now? I phoned Vodacom and the lady says i forfate it now and must start over again?? Why?????

's update03 Aug 2017, 02:10
Reviewer Update

Good day
Last week i contacted you regarding my latest contract for the R199 3G and router o be cancelled on my cellphone no ***..
Know they've cancelled my tablet contract no ***???. I cant even use it now to sms! I 've never even mentioned or talked about my tablet... dont no why Vodacom cancelled it???!!! also my 1000 talking points on my cellphone *** are on zero balance suddenly???
Can you please help me? Tried to contact Vodacom about this but i'm keep disconnected when i start talking or when i must hold on...
Thank you
Kind regards
mrs JM Lu****
NB* Please contact me on my cell *** if needed... for i dont carry my tablet with me)