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Willem E

1 reviews | Active since Dec 2020

22 Dec 2020, 10:08

Cancelation of Vodacom data line

Guys I posted before about a line I was trying to cancel and tried 3 times but still getting invoiced for the line every month. After posting Vodacom rep**** and said someone would contact me to help. I still have not received any phone call to to help me cancel this line. Also tried calling in again and was told I will get a reference number sms’t to me after logging and didn’t receive that either. The call center agent even said that she requested a credit on my account dating back. Well was still billed for that same line again this month. So I presume I will be paying on this line till the day I die or change my banking details.

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Replies (1)
Vodacom
Vodacom's reply22 Dec 2020, 11:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team