MR
Mokgadi R
1 reviews | Active since Nov 2024
04 Nov 2024, 21:57
Cancelation of vodacom data contract
I got a call from vodacom on the 14th of October reminding me that my contract is ending. The guy said he is renewing my contract should I change my mind I'll be able to cancel it within 14 days. On the 17th of October (after 3 days), I called the vodacom customer care to cancel the contract renewal. The guy helped me and said I would receive an email within 48 hours. I've never received any email. This month (November) the data has been loaded to my phone. I don't want anything to do with vodacom anymore. Please help me
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Replies (1)Vodacom's replyOfficial
05 Nov 2024, 07:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Nov 2024, 07:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
