MR
Mokgadi R

1 reviews | Active since Nov 2024

04 Nov 2024, 21:57

Cancelation of vodacom data contract

I got a call from vodacom on the 14th of October reminding me that my contract is ending. The guy said he is renewing my contract should I change my mind I'll be able to cancel it within 14 days. On the 17th of October (after 3 days), I called the vodacom customer care to cancel the contract renewal. The guy helped me and said I would receive an email within 48 hours. I've never received any email. This month (November) the data has been loaded to my phone. I don't want anything to do with vodacom anymore. Please help me

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Replies (1)
Vodacom
Vodacom's reply05 Nov 2024, 07:59
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team