Cancelation of router data contract

After reviewing customer care service of Vodacom regarding cancelation of a router data contract which were supposed to be cancelled at the end of February 2020 on this site the problem is unfolding as such.

Received a call from Vodacom on the 21st of July regarding this problem and was assured that the problem will be resolved and credit passed on my account for services not used from April to July 2020. This was on ref no.*** and person that contacted me is Jabuliele.

On the 22nd of July I received a SMS with ref no *** that my quotation has been processed and that the router number *** has been converted to a pay as you go and will be effective as from 22 July 2020.

On the 27th of July I looked on my Vodacom app account on my phone and there is no credit reflecting for the end of August’s payment.

I tried to phone the number 082111 which were given in the SMS with the ref no *** to me to find out about the credit due not reflecting in my next account payable the end of August? Guess what the number you have dialed does not exist.

I then phoned customer care no.*** with the whole process of entering the number in dispute - answer this is a pay as you go number and must phone 082135.

Phoned 082135 and definitely not the number to dial to get any answer on the problem. Vodacom sucks. Maybe someone from Vodacom who really cares about their image and customers will react on this review.