LS
Lelani S
1 reviews | Active since Aug 2020
24 Nov 2025, 14:58
CANCELATION OF MY CONTRACT AS FROM END Okt 2025
Poor Poor client service, still my bill has not yet been corrected!! PLEASE CANCEL MY CONTRACT WITH IMMIDIATE EFFECT, for 31 Oct 2025 THE UPGRADE DONE IS NOT VALID AND MY CONTRACT IS ACTUALLY THEN SETTLED!
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Replies (2)
Vodacom's replyOfficial
24 Nov 2025, 16:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Nov 2025, 16:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
LS
Lelani S's updateReviewer Update
26 Nov 2025, 05:55Good day, i talked to a lady on the 20.11.2025 Verquline ref nr EC/2144/2unzto who assured me 48 hours my account will be credited and that i will be able to see on my Vodacom app the original amount will be debited this month, by Sunday still change on my app, i did go to the bank on Monday and stopped by debit order and send a message on Hello Pieter that i am cancelling this contract with immidiate effect as this is not valid and not what i agreed apon so the upgraded my contrect with out my consent!!!!
I will go the bank and reverse the payment that any way went off after i cancelled the stop order, this is un beliveable how i loyal cutomer for over 10 years been treated, never had a mist a payment and this is how their client service is, i am sorry i am not going to be treated this way, i need my amended invoice and a confirmation letter that this contract is closed as from 31October 2025 ASAP
I will go the bank and reverse the payment that any way went off after i cancelled the stop order, this is un beliveable how i loyal cutomer for over 10 years been treated, never had a mist a payment and this is how their client service is, i am sorry i am not going to be treated this way, i need my amended invoice and a confirmation letter that this contract is closed as from 31October 2025 ASAP
LS
Lelani S's update26 Nov 2025, 05:55
Reviewer Update
Good day, i talked to a lady on the 20.11.2025 Verquline ref nr EC/2144/2unzto who assured me 48 hours my account will be credited and that i will be able to see on my Vodacom app the original amount will be debited this month, by Sunday still change on my app, i did go to the bank on Monday and stopped by debit order and send a message on Hello Pieter that i am cancelling this contract with immidiate effect as this is not valid and not what i agreed apon so the upgraded my contrect with out my consent!!!!
I will go the bank and reverse the payment that any way went off after i cancelled the stop order, this is un beliveable how i loyal cutomer for over 10 years been treated, never had a mist a payment and this is how their client service is, i am sorry i am not going to be treated this way, i need my amended invoice and a confirmation letter that this contract is closed as from 31October 2025 ASAP
I will go the bank and reverse the payment that any way went off after i cancelled the stop order, this is un beliveable how i loyal cutomer for over 10 years been treated, never had a mist a payment and this is how their client service is, i am sorry i am not going to be treated this way, i need my amended invoice and a confirmation letter that this contract is closed as from 31October 2025 ASAP