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Ashieqah D
1 reviews | Active since Aug 2026
20 Aug 2026, 16:15
Cancelation of Contracts
Services received was really beyond pathetic to say the least. I have been a loyal customer of Vodacom for nearly 20 years. I cancelled contracts with them on 14/08/2026. I was then informed today that I need to pay 1month's installment to not owe them anything. The agent was abrupt and rude. Vodacom has truly lost me altogether .......I am so angry that I don't want to comment further as then I will be speaking another language altogether
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Replies (2)
Vodacom's replyOfficial
21 Aug 2026, 08:35Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 Aug 2026, 08:35
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Ashieqah D's updateReviewer Update
25 Aug 2026, 19:08Thank you Marley for your assistance,much appreciated. However,I am still not completely satisfied regarding the 072 number as it still shows an amount due by me..This is don't understand, seeing that the entire amount was paid for as per cancelation fee. Its still early days,let's see if Vodacom will send another bill then I will take it from there yet again. I am really beyond grateful for how you have handled the situation,much appreciated. I pray that I don't have to make contact again
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Ashieqah D's update25 Aug 2026, 19:08
Reviewer Update
Thank you Marley for your assistance,much appreciated. However,I am still not completely satisfied regarding the 072 number as it still shows an amount due by me..This is don't understand, seeing that the entire amount was paid for as per cancelation fee. Its still early days,let's see if Vodacom will send another bill then I will take it from there yet again. I am really beyond grateful for how you have handled the situation,much appreciated. I pray that I don't have to make contact again