Cancelation of contract

I have been trying to cancel a contract with Vodacom for over a month now.

My contract was about to come to an end when I received a call to say I can upgrade for the same amount per month but more data. I said I will think about it as I am also interested in getting fiber. I was also told that nothing is finalized until I receive a call from the confirmatins department.

A week later a router was delivered to my house. Ever since I've been trying to get this thing canceled. I was called to give an address for collection of router TWICE with no collection being done. I have since not heard from your billing section as to cancel my contract. I have spoken to every department possible but still nothing has veen resolved.

All I ever hear is how sorry the staff is about my ordeal.

This is very frustrating Vodacom.