Cancelation of contract!

Item: Vodacom
Rating: 1
Author: meaghan A

I order a new router for home internet. It did not work as I live I’m small outlining area. I called Vodafone to cancel the contract the very next day, router was then collected by ram. This was in February! Since then I have called Vodacom twice to cancel this contract and have been charged every month for a contract I do not have!!! R799 in Feb, March and I am guessing it’ll be April aswell as I have had no feed back since my last call. I do not have a Vodacom phone so am being charged for my calls on top of it all.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

26 Apr 2022, 11:16

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply26 Apr 2022, 11:16

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

meaghan A's updateReviewer Update

26 Apr 2022, 13:06

Could I please be sent an email with this communication as I have not been updated or giving a reference number from either of the consultants I have spoken with.

meaghan A's update26 Apr 2022, 13:06

Reviewer Update

Could I please be sent an email with this communication as I have not been updated or giving a reference number from either of the consultants I have spoken with.