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martha M
1 reviews | Active since Jul 2015
21 Oct 2020, 09:40
Cancelation of contract
I'm not happy with vodacom. I've been trying to cancel my contract with them since July 2020 i sent them email asking about the end date of my contract and they reply and tell me that my contract end date is on the 03 September 2020 and i need to call a month before the end date to notify them about the cancelation of my contract and i did that but to my surprise vodacom still debiting in my account please help i don't want anything that has to do with vodacom anymore
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Replies (2)0
Replies (2)Vodacom's replyOfficial
21 Oct 2020, 11:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Oct 2020, 11:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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martha M's updateReviewer Update
21 Oct 2020, 11:29I called vodacom 2 hours ago and they promised to send me an sms or email confirming my cancelation but till now i haven't received that sms or emailed i'm so disappointed
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martha M's update21 Oct 2020, 11:29
Reviewer Update
I called vodacom 2 hours ago and they promised to send me an sms or email confirming my cancelation but till now i haven't received that sms or emailed i'm so disappointed
