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martha M

1 reviews | Active since Jul 2015

21 Oct 2020, 09:40

Cancelation of contract

I'm not happy with vodacom. I've been trying to cancel my contract with them since July 2020 i sent them email asking about the end date of my contract and they reply and tell me that my contract end date is on the 03 September 2020 and i need to call a month before the end date to notify them about the cancelation of my contract and i did that but to my surprise vodacom still debiting in my account please help i don't want anything that has to do with vodacom anymore

0
Replies (2)
Vodacom
Vodacom's reply21 Oct 2020, 11:17
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
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martha M's update21 Oct 2020, 11:29
Reviewer Update
I called vodacom 2 hours ago and they promised to send me an sms or email confirming my cancelation but till now i haven't received that sms or emailed i'm so disappointed