Cancelation of contract
<p>I have been trying to call Vodacom to cancel my contract since 20 May 2016. I called again on 02 August 2016 and spoke to a gentleman called Percy Mokhothu and when I asked for a reference number he indicated that should use his name as a reference. My account has been debited from May, Jun, Jul and it very possible that it will be debited this month again</p> <p> </p> <p>Today I have been trying to call Vodacom 5(five) times already and have been send from pillar to post and have spoken to three consultants already and been told that the system is off , I was also told that not everybody in the cancellation department has a system call sybol to cancel contracts I have been cut off twice and and and.</p> <p> </p> <p>All I need is for contract to be cancelled and be refunded my monies from my original call I made on 20 May 2016.</p> <p> </p> <p>Can someone please help</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
