KM
Keletso M

1 reviews | Active since Aug 2018

14 Aug 2021, 11:46

Cancelation of Airtime on an expired contract

We have a contract that expired in April, and now there is still money being deducted which is apparently for airtime and its month to month. We have called to cancel that and we are told that we need to pay cancelation fees as the airtime is not month to month ,but contract. We went to the store and consultant told us we can cancel and even called with his phone, we were taken from piller to post until we left. Vodacom is ripping people off.

0
Replies (2)
Vodacom
Vodacom's reply14 Aug 2021, 15:52
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
KM
Keletso M's update24 Aug 2021, 11:54
Reviewer Update
Hi,
We still haven't received the call as stated above.
Thanks & Regards