Cancelation not processed in 2016 now expect consumer to pay?

<p>On the 30/04/2016 CELL C issued a cheque to buy my contract out from VODACOM. Vodacom was supposed to cancel this contract in stead I ended up with a ghost number ********** 809 and a balance with 796.94. <br /> 25/04/2017 - Thanda @ ********** kept on telling me that I must pay a charge for the error to be fixed.<br /> 25/04/2017 - Lerato @ ********** kept telling me that there will be a charge and I must speak with cancelations department, then simply just put me on hold and never came back to speak with me.<br /> 26/04/2017 - Yolande @ ********** kept telling me that there is a balance to be settled and tried telling me that the full contract was not paid by CELL C yet it reflects on the statement and then without saying good buy transferred me to Vusi in cancelations department.<br /> 26/04/2017 - Vusi then tried picking up the number in question and said I must speck to account department then the system locked up and he was unable to help me.</p> <p>Now if anybody looks at the statement it is quite clear that VODACOM didn't cancel the contract and I cannot see why I have to pay.</p>