Cancelation not processed - debit refund
On 1 March I called to cancel my phone contract with effect from 30 April, with the last debit order being on 1 May. Come 1 May, I see that I've got new airtime loaded. So I called and the contract was indeed not canceled. They then canceled effective 4 May since their system apparently can't deal with backdated changes. I was told, however, that I won't get debited on 1 June. Guess who got debited on 1 June...
I want to be refunded the amount debited on 1 June as I was promised it won't happen.
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Replies (3)
Vodacom's replyOfficial
02 Jun 2022, 09:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Jun 2022, 09:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
02 Jun 2022, 17:12Hi there
I see there was a call from what looked like a vodacom nr, however it was so much later in the day (and after my work hours) that I was on a long run by the time you attempted to call me. I suggest trying between 9am and 2pm tomorrow, assuming a call is even necessary. To me it's as simple as refunding me and sending an apology letter...
I see there was a call from what looked like a vodacom nr, however it was so much later in the day (and after my work hours) that I was on a long run by the time you attempted to call me. I suggest trying between 9am and 2pm tomorrow, assuming a call is even necessary. To me it's as simple as refunding me and sending an apology letter...
's update02 Jun 2022, 17:12
Reviewer Update
Hi there
I see there was a call from what looked like a vodacom nr, however it was so much later in the day (and after my work hours) that I was on a long run by the time you attempted to call me. I suggest trying between 9am and 2pm tomorrow, assuming a call is even necessary. To me it's as simple as refunding me and sending an apology letter...
I see there was a call from what looked like a vodacom nr, however it was so much later in the day (and after my work hours) that I was on a long run by the time you attempted to call me. I suggest trying between 9am and 2pm tomorrow, assuming a call is even necessary. To me it's as simple as refunding me and sending an apology letter...
Vodacom's replyOfficial
10 Jun 2022, 17:42Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply10 Jun 2022, 17:42
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,