JM
Jacqueline M
1 reviews | Active since Nov 2015
15 Nov 2021, 04:57
Cancelation not happened
Again I am being obstructed from canceling! Fist in March and now again. You are killing your own business. Why are two contracts still in my statement after I canceled them??? Why have I not yet received confirmation of cancelation?? *** and ***. And then you all wonder why people cancel their accounts! Because you all are unreliable!!
I await your response!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
15 Nov 2021, 07:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Nov 2021, 07:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
JM
Jacqueline M's updateReviewer Update
15 Nov 2021, 08:12So does that mean in November I will still receive the allocated data. All of these are top up accounts so why would I have outstanding usages.
You don't even know that these are top up accounts. WHY DO I HAVE TO BE BILLED AGAIN
WHAT OUTSTANDING USAGES???????
You don't even know that these are top up accounts. WHY DO I HAVE TO BE BILLED AGAIN
WHAT OUTSTANDING USAGES???????
JM
Jacqueline M's update15 Nov 2021, 08:12
Reviewer Update
So does that mean in November I will still receive the allocated data. All of these are top up accounts so why would I have outstanding usages.
You don't even know that these are top up accounts. WHY DO I HAVE TO BE BILLED AGAIN
WHAT OUTSTANDING USAGES???????
You don't even know that these are top up accounts. WHY DO I HAVE TO BE BILLED AGAIN
WHAT OUTSTANDING USAGES???????
Vodacom's replyOfficial
15 Nov 2021, 10:59Dear Jacqueline Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that cancellations were loaded on the 2 contracts which will be converted to prepaid on 30 November 2021.
Your last debit order for these two contracts will be on 1 December 2021 as per your debit order date. This is for the November 2021 invoices.
Regards Consumer Website Team
Your last debit order for these two contracts will be on 1 December 2021 as per your debit order date. This is for the November 2021 invoices.
Regards Consumer Website Team
Best regards,
Vodacom's reply15 Nov 2021, 10:59
Official
Dear Jacqueline Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that cancellations were loaded on the 2 contracts which will be converted to prepaid on 30 November 2021.
Your last debit order for these two contracts will be on 1 December 2021 as per your debit order date. This is for the November 2021 invoices.
Regards Consumer Website Team
Your last debit order for these two contracts will be on 1 December 2021 as per your debit order date. This is for the November 2021 invoices.
Regards Consumer Website Team
Best regards,